Privacy Policy
Last Updated: October 2026
At Craftinnov, accessible from https://craftinnov.com, protecting the privacy and security of our visitors and clients is one of our top priorities. This Privacy Policy outlines how personal information is collected, used, and protected by YEEDA INDUSTRIAL LIMITED (“Company”, “We”, “Us”, or “Our”).
If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us at seller@craftinnov.com.
1. Information We Collect
When you visit our website, submit an inquiry, or place a custom order for our personalized awards, trophies, or bespoke crystal products, we may collect the following personal information:
• Contact Information: Full name, email address, phone number, shipping/billing address, and company/organization name.
• Custom Order Specifications: Vector graphics, photos, CAD drawings, logo files, and specifications submitted for 3D rendering and manufacturing proofs.
• Transaction Data: Details about payments and completed orders. (Note: Financial payment information is processed securely through encrypted third-party payment gateways like PayPal or major credit card processors and is never stored on our servers.)
• Technical Log Data: Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and clickstream data.
2. How We Use Your Information
We use the collected information solely for legitimate retail and custom fulfillment operations, including:
• Processing, engineering, and fulfilling your custom product orders.
• Providing digital 3D design proofs, technical design consultations, and order status updates.
• Responding to customer support inquiries and managing order logistics.
• Ensuring website security, preventing fraudulent transactions, and maintaining compliance with privacy regulations.
• Improving our website performance, user interface, and customer experience.
3. Cookies and Tracking Technologies
Like most modern online stores, Craftinnov uses ‘cookies’ to store information including visitors’ preferences and the pages on the website that the visitor accessed. This information is used to optimize user experience by customizing web page content based on browser type and shopping cart persistence.
For more detailed information on how we manage cookies, please review our official Cookies Policy. You can also choose to disable cookies through your individual browser options.
4. Data Security & Confidentiality of Design Assets
We implement strict security measures (including SSL encryption across our entire domain) to safeguard your personal details. We do not sell, rent, or trade your personal or business information to third parties.
• Confidentiality of Design Assets: All custom specifications, vector files, logos, and CAD designs submitted by clients are treated as strictly confidential. These files are accessible only to our internal engineering team for order fulfillment and digital proofing. Unless explicitly authorized by the client for our portfolio, all production design files will be securely archived or permanently deleted from our active servers 30 days after successful order delivery.
We only share necessary data with trusted third-party service providers strictly required to complete your transactions and order fulfillment, such as:
• International Logistics & Express Couriers: To deliver physical orders to your designated shipping address.
• Payment Processors: Secure, PCI-compliant payment gateways (such as PayPal) to settle order transactions.
5. B2B Custom Order Payments
6. Data Protection Rights (GDPR, CCPA & Corporate Data Access)
We want to ensure you are fully aware of all of your data protection rights. Every individual client, business customer, or corporate representative is entitled to the following:
• The right to access: You or your authorized corporate representative have the right to request copies of your personal or organization’s submitted data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal details and custom design assets from our systems, subject to legal and tax retention requirements.
• The right to restrict/object to processing: You have the right to request that we restrict or refrain from processing your personal or corporate data.
If you or your company make a request, we have one month to respond. To exercise any of these rights, please email us at seller@craftinnov.com.
7. Children’s Privacy Protection
Craftinnov does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will promptly remove such information from our records.
8. Governing Law
This Privacy Policy and any data protection matters shall be governed by and construed in accordance with the Laws of Hong Kong, in compliance with applicable global data privacy standards.
9. Contact Us
If you have any questions or formal requests regarding this Privacy Policy, please reach out via our official business details below:
Operating Entity: YEEDA INDUSTRIAL LIMITED
Registered Business Address (Headquarters): RM 1316A, 13/F, SUNBEAM CTR, NO.27 SHING YIP ST, KWUN TONG, KOWLOON, HK
R&D & Manufacturing Studio: Room 426, Changan Building, No. 56, Second Industrial Zone, Houting Community, Shajing Street, Baoan District, Shenzhen, China
Customer Support Email: seller@craftinnov.com
Customer Support Phone: +852 5479 3580
Customer Support Hours: Mon – Fri, 9:00 AM – 6:00 PM (HKT)
Governing Law: Laws of Hong Kong