Terms and Conditions
Last Updated: October 2026
Welcome to craftinnov.com. This website is owned and globally operated by YEEDA INDUSTRIAL LIMITED, a legally registered business entity in Hong Kong (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and the purchase of any products from craftinnov.com. By accessing or using our website, you agree to be bound by these Terms.
1. General Conditions & Eligibility
• By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.
• You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
2. Product Customization & Design Approvals
* Custom Orders: We specialize in custom 3D crystal awards, trophies, and personalized design items. All product structural designs, 3D renderings, and specifications are engineered by our specialized R&D studio in Shenzhen.
* Mandatory Proofing Workflow: Every custom order follows a strict approval process prior to manufacturing:
Order Placed & Paid → Digital Proof Generated → Client Written Approval → Custom Production → Worldwide Shipping
* Mandatory Client Approval: Production commences ONLY after we receive your explicit written approval of the 3D proof, text, dimensions, and layout. Craftinnov is not responsible for errors (such as customer-submitted spelling mistakes or layout choices) that were present in the client-approved proof.
* Cancellation & Refund Rules:
– Before Proof Approval: Orders can be canceled for a 100% full refund at any time PRIOR to proof approval or before manufacturing starts.
– After Production Starts: Once a design proof is approved and physical production begins, custom orders cannot be canceled, refunded, or modified.
3. Pricing, Payments & Orders
• Currency: All prices listed on craftinnov.com are denominated and processed in United States Dollars (USD).
• Payment Gateways: Payments are securely processed through international online payment gateways (including PayPal and major credit card processors). YEEDA INDUSTRIAL LIMITED does not store or process your sensitive credit card numbers directly on our servers.
• Order Acceptance: We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or suspected fraudulent activity.
4. Shipping, Production & Returns
• Fulfillment: Orders are custom-engineered and manufactured at our Shenzhen R&D and Manufacturing Studio before being dispatched via international air freight or express logistics.
• Policies: Detailed terms regarding delivery timelines, tracking, shipping charges, and eligible returns are governed by our official Shipping Policy and Refund and Returns Policy.
5. Intellectual Property Rights
All content on craftinnov.com, including text, logos, graphics, 3D models, CAD engineering structures, and software, is the exclusive property of YEEDA INDUSTRIAL LIMITED and is protected by international copyright, trademark, and intellectual property laws.
6. Limitation of Liability
In no event shall YEEDA INDUSTRIAL LIMITED, its directors, officers, employees, or manufacturing partners be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products purchased.
7. Governing Law & Dispute Resolution
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the Laws of Hong Kong. Any disputes or legal claims arising out of or relating to this website or purchases shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
8. Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.
9. Custom Inquiry & Project Quotation Process
Because our products involve bespoke craftsmanship, complex dimensional specifications, and personalized laser engineering, specialized corporate projects or large-scale orders require direct consultation:
1. Customers submit their bespoke specifications, required quantities, and design briefs by clicking the “Request a Quote” or “Send Inquiry” button.
2. This action automatically registers an Inquiry Order within our secure order management system.
3. Our specialized engineering and sales team communicates directly with the client to finalize custom production costs, dynamic material pricing, and physical shipping logistics.
4. Once the final total price is mutually agreed upon, our team manually updates the accurate item pricing details within your specific Inquiry Order.
5. An automated secure payment notification for that finalized Inquiry Order is then delivered to the customer to safely complete the final checkout transaction online.
10. Contact Information
Questions about the Terms and Conditions should be sent to us through our official business channels:
Operating Entity: YEEDA INDUSTRIAL LIMITED
Registered Business Address (Headquarters): RM 1316A, 13/F, SUNBEAM CTR, NO.27 SHING YIP ST, KWUN TONG, KOWLOON, HK
R&D & Manufacturing Studio: Room 426, Changan Building, No. 56, Second Industrial Zone, Houting Community, Shajing Street, Baoan District, Shenzhen, China
Customer Support Email: seller@craftinnov.com
Customer Support Phone: +852 5479 3580
Customer Support Hours: Mon – Fri, 9:00 AM – 6:00 PM (HKT)
Governing Law: Laws of Hong Kong