Shipping and Delivery Policy
Last Updated: October 2026
At Craftinnov (owned and globally operated by YEEDA INDUSTRIAL LIMITED), every custom 3D crystal award, trophy, and bespoke item is engineered with precision before dispatch. This policy outlines our manufacturing lead times, dispatch origin, shipping options, and estimated delivery timelines for clients worldwide.
1. Order Fulfillment & Dispatch Origin
All orders are custom-engineered and precision-crafted at our Shenzhen manufacturing studio by YEEDA INDUSTRIAL LIMITED. Packages are shipped directly from our manufacturing facility in Shenzhen, China via international air freight and express courier services.
2. Order Processing, Design Proofing & Production Lead Times
Total fulfillment time consists of Processing Time + Shipping Transit Time.
* Design Proofing & CAD Verification: Our engineering team takes 1 to 3 business days to generate your digital 3D proof or CAD layout for explicit approval.
* Custom Manufacturing & Quality Testing: Once you approve the digital proof, production (laser engraving, polishing, and quality inspection) takes 2 to 5 business days.
* Standard Total Handling Time: Typically 3 to 8 business days before physical carrier pickup.
3. Shipping Options & Shipping Rates
We partner with leading global logistics carriers—including 4PX Express, YunExpress, DHL, FedEx, and UPS—to provide flexible and reliable worldwide shipping solutions:
| Shipping Method | Condition / Order Amount | Shipping Rate |
|---|---|---|
| Standard Direct Line (4PX / YunExpress) | All Orders (Worldwide) | FREE |
| Express Courier (DHL / FedEx / UPS) | Orders Over $2,000 USD | FREE |
| Express Courier (DHL / FedEx / UPS) | Orders Under $2,000 USD | • 0.1 kg – 1.0 kg: $10.00 USD • 1.1 kg – 2.0 kg: $25.00 USD • Each additional 1.0 kg: +$10.00 USD (Exact rates calculated at checkout based on destination) |
*Oversized & Custom Freight Products: For large custom structures (such as oversized company signage or architectural installations), shipping fees cannot be calculated automatically at checkout. Freight quotes will be provided after direct consultation with our sales team and based on carrier logistics estimates.*
3. Estimated Shipping Transit Times
Once your order completes final quality testing and leaves our Shenzhen manufacturing studio, the following transit times apply:
* Standard Shipping (4PX / YunExpress): 7 – 20 business days worldwide.
* Express Courier (DHL / FedEx / UPS): 5 – 10 business days worldwide.
* Regional Delivery Estimates:
– North America (USA, Canada): Express: 5–10 days | Standard (4PX/YunExpress): 7–15 days
– Europe (UK, Germany, France, etc.): Express: 5–10 days | Standard (4PX/YunExpress): 7–15 days
– Australia & Southeast Asia: Express: 3–5 days | Standard (4PX/YunExpress): 5–10 days
4. Customs, Import Duties & Order Tracking
• Order Tracking: As soon as your package is handed over to the courier, an automated dispatch notice containing your official tracking number will be sent via email. You can track your shipment live on our Order Tracking page.
• Customs Duties & VAT: International shipments may be subject to import taxes or customs clearance duties imposed by the destination country. Buyers are responsible for any applicable local customs fees.
5. Dispatch & Shipping Origin
All of our bespoke products are meticulously engineered, quality-checked, and dispatched directly from our In-House Production Studio located in Shenzhen, China (Room 426, Changan Building, No. 56, Second Industrial Zone, Houting Community, Shajing Street, Baoan District, Shenzhen, China).
6. Customs, Duties, and Taxes
At Craftinnov, we guarantee full transparency regarding shipping costs—there are NO hidden packaging, handling, or processing fees charged at checkout.
* For Standard Orders: Shipped under DDU (Delivered Duty Unpaid) terms. Customers are responsible for any import duties, customs clearance fees, or local taxes levied by the destination country upon delivery.
* For DDP (Delivered Duty Paid) Bulk Orders: For corporate bulk orders processed under negotiated DDP terms, all import duties and customs clearance fees will be fully prepaid and covered by Craftinnov. No hidden fees or unexpected charges will be incurred upon delivery.
7. Logistics Support & Inquiries
If you have questions regarding your shipment or tracking status, please contact our logistics desk:
Operating Entity: YEEDA INDUSTRIAL LIMITED
Registered Business Address (Headquarters): RM 1316A, 13/F, SUNBEAM CTR, NO.27 SHING YIP ST, KWUN TONG, KOWLOON, HK
R&D & Manufacturing Studio: Room 426, Changan Building, No. 56, Second Industrial Zone, Houting Community, Shajing Street, Baoan District, Shenzhen, China
Customer Support Email: seller@craftinnov.com
Customer Support Phone: +852 5479 3580
Customer Support Hours: Mon – Fri, 9:00 AM – 6:00 PM (HKT)
Governing Law: Laws of Hong Kong